Get in Touch

Bookings and enquiries and switchboard:

02045798350

 

Our address is:

184 Coombe Lane West
Kingston upon Thames
KT2 7EG

 

The Hospital does not have an Accident & Emergency Department. For emergencies you should contact the A&E Department of your local NHS Hospital.

Hospital Location Map

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Useful Contacts

Opening Hours

Imaging Department

Monday to Friday: 8am – 8pm

Saturday: 8am – 4pm

Outpatient Department

Monday to Friday: 8am – 8pm

Saturday: 8am – 2pm

Pharmacy Department

Monday to Friday: 8am – 8pm

Saturday: 8am – 4pm

Physiotherapy Department

Monday to Thursday: 8am – 8pm

Friday: 8am – 6pm

Visitors viewing a bedroom

How to Find Us

New Victoria Site Location

Travelling by Car or Taxi

  1. From the M25, exit junction 10 and take the A3 towards London.
     
  2. Continue along A3 for approximately 13 miles, past the Hook, Tolworth, New Malden and Raynes Park interchanges.
     
  3. At the next interchange, take A238 towards Kingston upon Thames. New Victoria Hospital is on the left-hand side, 100 metres from the top of the slip road.

Please note that the Hospital is under the ULEZ zone. If your car is not compliant, you may incur a fine.

 

Car Park service

We offer a free* CCTV-monitored car park for patients and visitors. Parking is managed by an external company using an Automatic Number Plate Recognition (ANPR) system.

If your stay exceeds 20 minutes, please register your vehicle at the Reception desk to avoid receiving a Parking Charge Notice (PCN).

Important:
*Failure to register your vehicle or exceeding the permitted time limit will result in a £100 Parking Charge Notice.

If you receive a PCN and believe it has been issued in error, please contact Gemini Parking Solutions at [email protected], providing evidence of your visit (e.g. an appointment letter).

If you experience ongoing issues with fines from Gemini Parking Solutions, please email [email protected] with the following details:

  • Your name
  • Vehicle registration number
  • Date and time of the appointment attended or patient accompanied

Please note:

  • Hospital parking spaces are limited and cannot be guaranteed.
  • Patients are encouraged to arrive early or consider alternative transport where possible.
  • There is limited street parking available outside the Hospital premises.

Thank you for helping us maintain a fair and accessible car park for all.

You can also reach the Hospital by public transport

Nearest Train Stations

  • Raynes Park, Norbiton and New Malden Railway Stations are approximately 6 minutes by taxi each.

  • Kingston Station is approximately 10 minutes by taxi.

  • Wimbledon Underground and Train Station is approximately 10 minutes by taxi.

Travelling by Bus

The number 57 bus route from Kingston, Norbiton, Raynes Park and Wimbledon train stations provides a regular service. The bus stops are labelled 'New Victoria Hospital' and are on either side of the road in front of our entrance.

 

Registering a Complaint

If you have a complaint please read here about how to register a complaint.

 

Further Information

Pricing

Pricing

Bedrooms

Our rooms

Quality of service

Our quality of service

How to pay & self-pay

How to pay & self-pay

UKAS
NJR Gold 2025
JAG accreditation
IT ISO
Freedom to Speak Up scheme
Doctify Gold standard badge awarded to New Victoria Hospital in 2024
Care Quality Commission Good Rating
CAP AWARDS
QMS logo
ISO 9001 logo