New Victoria Hospital is committed to the provision of exceptional standards of care and service to its patients, whose individual needs and safety are our priority at all times.

We strive to make every patient's stay with us as pleasant as possible. The expertise and compassion of our staff together with our constant investment in the latest and best equipment enables us to have an uncompromising commitment to our patient’s safety and comfort.

We truly value feedback on the care and service we deliver and a confidential questionnaire is offered to every admitted patient for completion. These are collated each month by an independent external healthcare survey company, providing validation and quality assurances of the results achieved.

Latest Patient Satisfaction Results

30% of admitted care patients provided feedback to the Hospital from 01 August 2023 to 31 December 2023.

We are delighted to say that:

  • 99.8% of respondents rated the nursing care as good, very good or excellent.
  • 98.3% of respondents felt that they were always treated with respect and dignity.
  • 99.3% of respondents rated the overall experience of our service as very good or good.
  • 99.0% of respondents were likely or extremely likely to recommend their Consultant.
Patient Satisfaction 2023

Registering a Complaint

If you have a complaint please read here about how to register a complaint.


The Victoria Foundation
NJR accreditation Quality Data Provider for New Victoria Hospital
JAG accreditation
Freedom to Speak Up scheme
Care Quality Commission Good Rating
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ISO 9001 logo