What is the New Victoria Hospital Patient Portal?
The New Victoria Hospital Patient Portal is a secure online platform that allows patients to access important health information anytime, from a computer, tablet or smartphone. Through the portal you can view upcoming appointments, complete pre-operative questionnaires, update your personal details, access test results when available, review your visit history and view post-appointment care instructions.
How do I register for the New Victoria Hospital Patient Portal?
When you book an appointment at New Victoria Hospital, you will receive an email invitation with instructions to create your Patient Portal account. Simply follow the link in the email to set up your secure login. Please, note that once you create your account, you won’t be able to access it from the same link.
How do I access the Patient Portal after I create my account?
If you have already created your portal account either download the Meditech MHealth App or use https://nvhportal.meditech-uk.cloud.
Can I access the Patient Portal on my phone?
Yes. The New Victoria Hospital Patient Portal is mobile-friendly and can be accessed from smartphones, tablets and desktop computers.
What information can I see in my Patient Portal?
Depending on your episode of care, you will be able to:
- View upcoming appointments
- Complete pre-operative health questionnaires
- Update your contact details
- Access available test results
- Read follow-up care instructions
- View your hospital visit history
- Check outstanding bills
- Share access with authorised family members
Can I complete my pre-operative forms online?
Yes. Pre-operative health questionnaires can be completed on the Patient Portal before your procedure.
Please note that pre-operative questionnaire will not be sent to your Patient Portal more than 30 days before your appointment.
Can I pre-register for my hospital appointment?
Yes. You can pre-register through the Patient Portal before your appointment. Whilst not essential, this can help to speed up the registration process when you arrive at New Victoria Hospital.
Is the New Victoria Hospital Patient Portal secure?
Yes. Protecting your personal health information is a priority. The portal uses encrypted passwords, secure connections and automatic session timeouts to help keep your information safe. Only you and any authorised individuals you choose can access your records.
Can I give a family member access to my Patient Portal?
Yes. You can share access with authorised family members or carers, making it easier for them to help manage appointments and healthcare information.
When are my test results available in the Patient Portal?
Results and diagnostic reports will only be filed to the Patient Portal as a historical record, 14 days after they are added to your EMR (Electronic Medical Record). This delay is to ensure sufficient time has been allowed for your referrer to review and discuss results with you first, if need be.
What should I do if I haven’t received my Patient Portal invitation?
If you have booked an appointment but haven’t received your invitation email, please check your junk or spam folder first. If you still can’t find it, contact New Victoria Hospital for assistance at [email protected] and our team will be happy to help.
Who should I contact if I have technical problems with the Patient Portal?
If you experience technical issues, you can email our team at [email protected] who will be happy to assist.
Can I access my medical records online at New Victoria Hospital?
The Patient Portal provides secure access to information from your New Victoria Hospital Electronic Medical Record (EMR), giving you access to up-to-date information related to your care, including appointments, selected results and clinical documents made available to you.
Is the Patient Portal available to access anytime from anywhere?
The Patient Portal is available 24 hours a day, 7 days a week, allowing you to access your healthcare information whenever it’s convenient.
Please note however, it can only be accessed from within the UK and is not accessible from abroad.
