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Coronavirus COVID-19 - Advice for patients and visitors coming to New Victoria Hospital

Published: 24 March 2020

Covid-19 Guidelines when you visit New Victoria Hospital

Content Updated: 19th July 2021

As we enter Step 4 of the UK Government roadmap out of the pandemic, most legal restrictions to control the spread of the virus have been removed.  As there are no risk-free situations and we are still in the third wave of the pandemic, we ask everyone to protect themselves and others whilst outside or visiting friends and family. 

To guarantee a safe environment at New Victoria Hospital for our patients, staff and consultants, our existing guidelines remain in place. All patients and visitors who attend the Hospital are required to adhere to them.

The safety of our patients, consultants, and staff is our number one priority

The safety of our patients, consultants, and staff is our number one priority.

We want to make sure everybody feels comfortable that they are in safe hands at New Victoria Hospital.

For this reason, we have put in place extensive infection prevention control measures in accordance with recent government guidelines concerning Covid-19.

Infection prevention measures at New Victoria Hospital

Following guidance from the Department of Health and Public Health England, the additional Hospital’s measures include:

  • Screening all patients, visitors, staff and consultants, to ensure ‘Covid Safety’ on arrival
  • Adherence to Public Health England, Personal Protective Equipment (PPE) guidelines, to help limit the spread of Covid-19
  • Regular Covid-19 testing for our staff  
  • Increased cleaning regimes, and the use of different cleaning products during this time
  • Social Distancing measures are implemented wherever possible including reception desk screens, floor markings and less seating
  • New patient flow and processes for all Outpatients and Inpatients

We thank you all in advance for your co-operation in following our new guidelines.

Are you coming to New Victoria Hospital for surgery?

The level of urgency of your surgical procedure will be evaluated by your GP or Consultant, depending on your age, underlying medical conditions and other risks you might be exposed to from delaying the treatment.

If you have booked or been referred for a surgical procedure at New Victoria Hospital, you will be swabbed for Covid-19 infection before being admitted into Hospital.

You will have been told by your consultant to follow comprehensive social distancing and hand hygiene measures for 14 days prior to your admission, unless you are at greater risk of getting Covid-19. If your consultant thinks you fall into the high risk category you will have to self-isolate for 14 days prior to admission. This is for your own safety and to ensure the Hospital is a Covid protected site.

You will be required to:

  • Carry out a Covid-19 swab test 72 hours before the procedure (or 5 days before if you are having a colonoscopy). You will only be admitted to the Hospital for your surgery/procedure if the result is negative.
  • Self-isolate from the day of your Covid swab to the day of admission (3 days). Please note that if you have not self-isolated for this period of time you will not be admitted to the Hospital. See our Comprehensive social distancing guidelines for more information.
  • Read, sign and bring with you to the Hospital the consent form enclosed in your admission pack prior to your hospital stay

Should you display Coronavirus symptoms, receive a positive swab test result or have not been able to self-isolate for the recommended time, you will be unable to access the Hospital and have your surgery.

For more information on the new infection prevention protocols at New Victoria Hospital and what to expect on the day of your surgery, please download our Guide for Hospital Admission

Should you have any queries, please contact the Reservations Department on 020 8949 9010.

New Victoria Hospital Visitor Policy

From the 12th of April 2021 patients in the admitted care areas are able to receive ONE named family member, friend or carer for a daily visit. This must be the same person each day.

Our staff will ask you to read and sign our Visitor Agreement document when you visit your family member or friend at New Victoria Hospital.

Patients attending the outpatient areas won't be allowed to have any friend or family accompanying them, unless under exceptional circumstances and by prior agreement with the Hospital.

Are you coming to New Victoria Hospital for an Outpatient Consultation?

Face to face consultations can be booked at New Victoria Hospital when in-person tests and examinations are required. Virtual consultations remain available for all patients and specialities.

Patients attending face to face consultations are not required to be tested for Covid-19.

When attending your consultation, we kindly ask you to:

  • Arrive at the Hospital alone, except for children and people depending on a carer, and only 10 minutes before your scheduled appointment
  • Go through the “Temperature Screening Station” at the entrance and report any Coronavirus symptoms or if you have been contacted by the NHS Test & Trace within the last 14 days
  • Wear the surgical mask provided by the Hospital staff and disinfect your hands at the hand sanitising station at the entrance

Do not leave home if you or someone you live with has any of the following:

  • a high temperature (above 37.5 degrees)
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

If you have any of the main symptoms of Coronavirus:

  1. Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.
  2. Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms.

If you have serious symptoms that cannot manage at home, you should use NHS 111 ONLINE for further advice and only call NHS 111 if you do not have internet access.

For more information about Covid-19, please visit the relative NHS page.