Patient Satisfaction Results
New Victoria Hospital is committed to the provision of exceptional standards of care and service to its patients, whose individual needs and safety are our priority at all times.
We strive to make every patient's stay with us as pleasant as possible. The expertise and compassion of our staff together with our constant investment in the latest and best equipment enable us to have an uncompromising commitment to our patient’s safety and comfort.
We truly value feedback on the care and service we deliver and a confidential questionnaire is offered to every admitted patient for completion. These are collated each month by an independent external healthcare survey company, providing validation and quality assurances of the results achieved.
We are delighted to say that in the period from January to May 2021 over 100% of respondents rated their overall quality of care as excellent, very good or good, and over 99% rated nursing care and catering service as excellent, very good or good.
All feedback is taken extremely seriously and we really appreciate the time taken by our patients to assist us in ensuring we are meeting their needs and expectations.
Doctify Patient Reviews: