Patient Satisfaction Results
New Victoria Hospital is committed to the provision of exceptional standards of care and service to its patients, whose individual needs and safety are our priority at all times.
We strive to make every patient's stay with us as pleasant as possible. The expertise and compassion of our staff together with our constant investment in the latest and best equipment enable us to have an uncompromising commitment to our patient’s safety and comfort.
We truly value feedback on the care and service we deliver and confidential questionnaire is offered to every admitted patient for completion. These are collated each month by an independent external healthcare survey company, providing validation and quality assurances of the results achieved.
We are delighted to say that in 2019 over 99% of respondents rated their overall quality of care as excellent, very good or good.
All feedback is taken extremely seriously and we really appreciate the time taken by our patients to assist us in ensuring we are meeting their needs and expectations.
Doctify Patient Reviews:
"Staff are efficient and professional, yet always kind and caring. Having used private London hospitals too, the smaller size of New Victoria means it is noticeably clamer and the service feels more personal and less rushed. I feel lucky to have it on my doorstep" - Anon - December 2019
"My stay at New Victoria Hospital was outstanding. Everyone I came into contact with...reception, my surgeon, his secretary, the anaesthetist, all of the nurses and the kitchen staff were very professional. Nothing was too much trouble and they always had a smile. I very much enjoyed my stay there, which I did not expect to be able to say after having surgery. I felt like I was in a 5 star hotel. This would be my first choice of hospital if ever I should need any procedures in the future" - Anon - November 2019
"I have been using the New Victoria for many years and I am so grateful to have such an asset in my area." – Joanna 20th September 2019
"My nurse allayed any apprehension by the way she calmly approached her work without fuss. Due to her friendly and caring, yet professional disposition, I felt I was in competent hands. Having been a day-patient at various times over the past two years, your care standards are consistent and New Victoria Hospital would always be my hospital of choice. If only all hospitals could be like yours." Anon - 16th January 2019
"My wife and I occasionally go to London and stay overnight at the Savoy Hotel. The staff at the Savoy who greet us, deal with the check-in and all the other service areas, are always very helpful, charming and a pleasure to deal with. The service is impeccable. They now have some serious competition however: NVH! I really enjoy coming to the hospital to meet the lovely people that you have working here. Beware Savoy Hotel!" J Winter - September 2018
"I feel the care that is given at the New Victoria is exceptional. better than any other hospital I have been to. Everything is thought about and that gives you great confidence" Lady Coleridge - February 2018
"From the moment we arrived to the moment we left, staff were extremely polite and service was outstanding. I did not worry about a thing" Anon - January 2018
"No one wants to go to hospital but the New Vic made it the best experience possible." Anon - January 2018
“I’ve had a wonderful time here – Excellent, warm staff, fantastic facilities. Mr Ofo was very friendly, took his time, showed humour and gave me the confidence to relax a little. Nursing: Joy, the nurse on the day, was welcoming and patient. Jackie helped me as I came round, very sweet, chatty and patient, helping me calm down. Helen gave excellent care, again very friendly, and patient, setting me at ease. Katie was helpful and informative during my discharge.” J Lundie - June 2017
“Kind. Professional. Friendly. From start to finish, an excellent, friendly, caring service. Reception, CT scanning, Izzy, Sandra - thanks to everyone. As well as care, the service when booking first appointment. Outstanding!” Anon - June 2017
“Seamless experience. Everyone excellent. The new Day Care facility is excellent and all of the team were very caring.” R Walsh - June 2017
“Clean facilities, caring and sincere staff. Jane was very kind during the admissions process before surgery, and was very knowledgeable. Katie went above and beyond during and following surgery to ensure I was well cared for. Very impressed by the facilities and the individual attention given by staff.” A Emerson – June 2017
“Everyone exceptionally good, have no bad words to say about any staff or this hospital. Best private hospital.” J Chubb – June 2017
“Excellent service. I have received an excellent standard of care and attention. Theatre staff, in particular were excellent. Standard of overall nursing care excellent.” Anon – May 2017
"All the nurses were friendly and supportive, and obviously highly trained in their work - which they seemed to enjoy." M Davison - September 2016
"Cannot recommend this hospital highly enough - would always choose it if I could. I completely trust all the staff and care I am given. Mr Morris is a Saint." N Brannan - September 2016
“I would just like to thank all the staff here for making me feel at ease, I was extremely nervous. The receptionist is lovely and all the nurses couldn't do enough for me. I really have felt very cared for. My room is lovely with a view of a golf course, a comfortable bed and lovely food not that I could manage much but really wanted to. Thank you all, what a great team you all are.” S Pattemore - May 2016
“Were it not for the fact that I was in the hospital for an operation, it would have been an excellent break! The level of care was exemplary. Everyone was so kind, sympathetic and helpful.” K Wheelan - April 2016
“I found all of the team to be very professional and caring from Consultants and anaesthetists to nurses, dining staff etc. I would like to give special thanks to Champa. Her attentive nature, empathy and care were constantly excellent. Thank you! D Diggins - April 2016
"Further praise - I am still here in room 29. While I will include all my praise in the feedback form I didn't want to wait to send this. Nurse Amy has been fantastic all week but was particularly tenacious yesterday in getting my pain under control, taking the initiative to liaise with doctors to improve things. For the first time yesterday the pain was so much better. She is a credit to nursing. The New Victoria should be proud of its nursing team. Th physio team are equally as tenacious and good, devoting a lot of time to getting me back on my feet. Please pass my thanks on to them too. Catering staff are all lovely - they notice if I don't eat and always encourage an alternative. Your staff are making a difficult time in our lives as smooth as possible. Thank you." S Street - February 2016
"I spent 3 days in Room 33 at your hospital and underwent a hernia repair (inguinal hernia). May I compliment you on your dedicated commitment and professional service? It was a welcomed relief to move away from a previously bad NHS experience to receive such outstanding patient care at the hands of your wonderful staff.
Mr Fawcett's approach and professionalism deserves the highest of accolades - he is a superb surgeon and inspires trust and confidence. Mrs Loubser reminded me of the matrons we used to have in the old days - kind caring, firm, perceptive and professional - a source of trust and confidence. An amazing lady! Her staff - Mesdammes Binner and Padua are a credit to your hospital and the nursing profession. I valued and appreciated their help throughout, and they left an indelible mark on my experience of the caring profession. At 74 years of age I have been around the block a few times and having worked as a counsellor at a surgery, I valued the way that they put the patient at the centre of their total nursing care!