Covid 19: Check all the updates and guidelines Read more

Coming into Hospital

Your safety is our number one priority.

For this reason, we have put in place extensive infection prevention control measures in accordance with recent government guidelines concerning Covid-19. Please visit our page for more information.

You will have been told by your consultant to follow comprehensive social distancing and hand hygiene measures for 14 days prior to your admission, unless you are at greater risk of getting Covid-19. If your consultant thinks you fall into the high risk category you will have to self-isolate for 14 days prior to admission. This is for your own safety and to ensure the Hospital is a Covid protected site. Self-isolation is defined as you staying at home and not going out for any reason other than to attend a medical appointment.  

Please note that if you have not self-isolated for this period of time you will not be admitted to the Hospital.

Please see our Surgical Patient Admission Guide and Social Distancing and Self-isolation Guidelines for more details.


Patient bedrooms

18 Bedrooms 

All our newly refurbished patient bedrooms are equipped with:

  • Television, including Sky News and Sky Sports
  • Radio
  • WiFi Internet
  • En-suite bathroom with walk-in shower
  • Air conditioning and temperature control
  • Telephone
  • Secure facilities for valuables


Charles Hutton Day Unit

Our new 14-bay day surgery unit

  • iPads on request
  • WiFi Internet
  • Air conditioning and temperature control
  • Secure facilities for valuables


To take a tour inside our Hospital click here



All patients are asked to complete a Health Questionnaire - please ensure this is returned at your earliest convenience, prior to your admission date. Your consultant may wish you to have a pre-op assessment in advance of your operation or you may need to be screened for MRSA. This assessment ensures that all pre-operative tests are completed before admission, allowing for a smooth admission on the day. Pre-op assessment is undertaken at New Victoria Hospital by a fully qualified registered nurse in the Outpatient Department.

Before coming to the Hospital

Medical concerns: If you have any medical concerns relating to your admission, please contact your Consultant’s secretary.


Please continue to take your medication as prescribed, unless you have been advised otherwise by a healthcare professional. Some drugs may have to be stopped prior to surgery; please discuss this with your Consultant. New Victoria Hospital is responsible for the safe storage of drugs during your stay. It is of vital importance that you bring all the medicines that you are taking into the hospital with you; including oral contraceptives, HRT, vitamins and natural supplements. This ensures that medicines given to you while you are in hospital do not interact with your own medicines and, therefore, compromise your surgery/treatment or safety. Please ensure that you bring all your medication in its original packaging; pre-loaded dosette boxes will not be accepted.


You may need to fast before your operation and you will be advised of this in your admission letter. Do not drink alcohol or smoke for 24 hours before admission.

Disabled access

The Hospital entrances and exits have been designed to enable easy access for wheelchairs. If you require the use of a wheelchair during your stay, either for yourself or visitors, please let the receptionist know either beforehand or on arrival.

Special Needs

If you have hearing difficulties, are partially sighted or have any other special requirements, please contact New Victoria Hospital’s Reservations Team on 020 8949 9006/9010, so that we can make necessary arrangements prior to your admission. If you are likely to need an interpreter to help you with your admission, please arrange to have one with you when you arrive at the Hospital. Should this not prove possible, please notify us in advance and we will endeavour to make suitable provisions.


In order to respect your dignity, you will be offered a chaperone whilst having any treatments of an intimate nature, during your stay in hospital.

Arrangements for going home

You will need to make arrangements for someone to collect you by car after your surgery/treatment, or ask them to accompany you in a taxi. It is unsafe to drive or travel by public transport after an anaesthetic/sedation, even if you are feeling well. You should also ensure someone is with you at home for at least the first 24 hours.


What to bring with you

All patients

  • All relevant x-rays and scans
  • If possible, you should wear glasses instead of contact lenses, which would need to be taken out before your operation
  • Please bring all medications with you in pharmacy labelled bottles or blister packs

Overnight patients

  • Dressing-gown (- slipper socks are provided)
  • Pyjamas / nightdress
  • Toiletries, including a facecloth or baby wipes


Please bring the minimum ofavoid bringing any valuables or cash as New Victoria Hospital cannot accept responsibility for damage and loss. There is however a lockable drawer in your room or Day Unit bay for your use.


Visiting friends and family at New Victoria Hospital - COVID-19

We know that visits from friends and family are a huge comfort whilst you are in hospital. For the safety of our patients, we are putting in place a temporary new visitor policy: 

No Visitors Currently Permitted

We are unfortunately no longer able to accept patient visitors. We recognise that this is a potentially distressing time for patients and their families, and so we encourage visitors to use other methods of keeping in touch with their friends and family members, including phone and video calls.

Thank you for your co-operation


All admitted patients will be sent a complete set of information with their admission letter by our Reservations Department. Copies of the our leaflets can also be downloaded here:

Patient Admission Guide

Anaesthetic Choices For Hip & Knees

Your Child's Hospital Admission