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Coming into Hospital

Your safety is our number one priority.

For this reason, we have put in place extensive infection prevention control measures in accordance with recent government guidelines concerning Covid-19. Please visit our page for more information.

You will have been told by your consultant to follow comprehensive social distancing and hand hygiene measures for 14 days prior to your admission, unless you are at greater risk of getting Covid-19. If your consultant thinks you fall into the high risk category you will have to self-isolate for 14 days prior to admission. This is for your own safety and to ensure the Hospital is a Covid protected site. Self-isolation is defined as you staying at home and not going out for any reason other than to attend a medical appointment.  

Please note that if you have not self-isolated for this period of time you will not be admitted to the Hospital.

Please see our Surgical Patient Admission Guide and Social Distancing and Self-isolation Guidelines for more details.


Patient bedrooms

18 Bedrooms 

All our newly refurbished patient bedrooms are equipped with:

  • Television, including Sky News and Sky Sports
  • Radio
  • WiFi Internet
  • En-suite bathroom with walk-in shower
  • Air conditioning and temperature control
  • Telephone
  • Secure facilities for valuables


Charles Hutton Day Unit

Our new 14-bay day surgery unit

  • iPads on request
  • WiFi Internet
  • Air conditioning and temperature control
  • Secure facilities for valuables


To take a tour inside our Hospital click here



All patients are asked to complete a Health Questionnaire - please ensure this is returned at your earliest convenience, prior to your admission date. Your consultant may wish you to have a pre-op assessment in advance of your operation or you may need to be screened for MRSA. This assessment ensures that all pre-operative tests are completed before admission, allowing for a smooth admission on the day. Pre-op assessment is undertaken at New Victoria Hospital by a fully qualified registered nurse in the Outpatient Department.

Before coming to the Hospital

Medical concerns: If you have any medical concerns relating to your admission, please contact your Consultant’s secretary.


Please continue to take your medication as prescribed, unless you have been advised otherwise by a healthcare professional. Some drugs may have to be stopped prior to surgery; please discuss this with your Consultant. New Victoria Hospital is responsible for the safe storage of drugs during your stay. It is of vital importance that you bring all the medicines that you are taking into the hospital with you; including oral contraceptives, HRT, vitamins and natural supplements. This ensures that medicines given to you while you are in hospital do not interact with your own medicines and, therefore, compromise your surgery/treatment or safety. Please ensure that you bring all your medication in its original packaging; pre-loaded dosette boxes will not be accepted.


It is important to keep well hydrated pre-surgery, this will encourage a better recovery post anaesthetic. You can continue drinking clear fluids up to 1 hour before your given arrival time. All solid food must be stopped 6 hours before your arrival time.

Pre-operative washing

Before surgery, it is important that you take an active role in your personal hygiene to assist in the prevention of surgical site infection. Because skin is not sterile, it is important that your skin is as clean as possible. Your skin will be prepared with antiseptic in the theatre, but this can work better if your skin is already clean. We ask that you follow these instructions before coming into hospital:

Ideally, please bathe/shower the night before and the day of your surgery. If this is not possible you must bathe/shower on the day of your surgery.

  • With each bath/shower, if you are going to wash your hair, wash as usual with your normal shampoo. Rinse your hair and body thoroughly afterwards to remove the residue
  • Wash thoroughly for five minutes, paying special attention to the area where your surgery will be performed. Do not scrub your skin too hard
  • Rinse your body well
  • Do not shave the area of your body where your surgery will be performed. Any new cut, abrasion or rash on the affected area will need to be evaluated and may cause a delay in your procedure
  • Pat yourself dry with a fresh, clean, soft towel after each bath/shower
  • Put on clean clothes or pyjamas.
  • Use freshly laundered bed linen for the night before surgery
  • Do not apply any lotions, perfumes or powders after bathing/showering

Alternatively, for some surgical procedures, you may be asked to cleanse your skin with an antibacterial soap agent called chlorhexidine gluconate (CHG). If you have a known allergy to this agent you should not use this soap and inform your surgeon or nurse.

Disabled access

The Hospital entrances and exits have been designed to enable easy access for wheelchairs. If you require the use of a wheelchair during your stay, either for yourself or visitors, please let the receptionist know either beforehand or on arrival.

Special Needs

If you have hearing difficulties, are partially sighted or have any other special requirements, please contact New Victoria Hospital’s Reservations Team on 020 8949 9006/9010, so that we can make necessary arrangements prior to your admission. If you are likely to need an interpreter to help you with your admission, please arrange to have one with you when you arrive at the Hospital. Should this not prove possible, please notify us in advance and we will endeavour to make suitable provisions.


In order to respect your dignity, you will be offered a chaperone whilst having any treatments of an intimate nature, during your stay in hospital.

Arrangements for going home

You will need to make arrangements for someone to collect you by car after your surgery/treatment, or ask them to accompany you in a taxi. It is unsafe to drive or travel by public transport after an anaesthetic/sedation, even if you are feeling well. You should also ensure someone is with you at home for at least the first 24 hours.


What to bring with you

All patients

  • All relevant x-rays and scans
  • If possible, you should wear glasses instead of contact lenses, which would need to be taken out before your operation
  • Please bring all medications with you in pharmacy labelled bottles or blister packs

Overnight patients

  • Dressing-gown (- slipper socks are provided)
  • Pyjamas / nightdress
  • Toiletries, including a facecloth or baby wipes


Please bring the minimum ofavoid bringing any valuables or cash as New Victoria Hospital cannot accept responsibility for damage and loss. There is however a lockable drawer in your room or Day Unit bay for your use.


Visiting friends and family at New Victoria Hospital - COVID-19

Patients in the admitted care areas are able to receive ONE named family member, friend or carer for a daily visit. This must be the same person each day.

For more information on our vistor policy, please check our Covid-19 Guidelines.

Patients attending the outpatient areas won't be allowed to have any friend or family accompanying them, unless under exceptional circumstances and by prior agreement with the Hospital.

Thank you for your co-operation.


All admitted patients will be sent a complete set of information with their admission letter by our Reservations Department. Copies of the our leaflets can also be downloaded here:

Patient Admission Guide

Anaesthetic Choices For Hip & Knees

Your Child's Hospital Admission